Call Centers of the Future

The communication field is crowded.

Messaging apps recently surpassed social networks in monthly active users, turning once simple services for exchanging communication into evolved ecosystems with their own independent companies, apps, and APIs. Because of their size, user retention and usage rates, the combined user base of the top four chat applications has grown larger than that of the top four social networks.

Even though the messaging app space is a busy one, some messaging platforms are still raising millions in funding. Take Pypestream’s new messaging platform, for example. Pypestream recently announced that it raised $15 million in series A funding. This brings Pypestream’s funding to a whopping $22.4 million from 10 sources, primarily to prepare for an enterprise expansion.

Pypestream’s enterprise messaging platform is now being called the “call center of the future.”

Pypestream differentiates itself by being more than just a traditional messenger. Instead, it enables users to make payments, schedule appointments and even send large files. What’s next for the company? Richard Smullen, Pypestream CEO, says that the future focus is on AI and machine learning to automate call centers and other customer service channels.

Pypestream is building a system “smart enough to handle most tasks without human involvement.”

This should be a fun ride for Pypestream.